Preppable

Privacy Policy

Last updated: December 1, 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Name, email address, phone number
  • Delivery address and payment information
  • Dietary preferences and restrictions
  • Account credentials and profile information

Automatically Collected Information

When you use our service, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our meal subscription services
  • Process your orders and payments
  • Send you order confirmations, delivery updates, and customer support messages
  • Communicate with you about products, services, offers, and promotions
  • Personalize your experience and meal recommendations
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraudulent activity
  • Comply with legal obligations

3. Information Sharing and Disclosure

Restaurant Partners

We share your order information, dietary preferences, and delivery details with the restaurants you subscribe to so they can prepare and deliver your meals.

Service Providers

We work with third-party service providers who perform services on our behalf, including:

  • Payment processing (Stripe)
  • Cloud hosting and storage (Firebase/Google Cloud)
  • Email and SMS communications
  • Analytics and performance monitoring

SMS Communications

If you opt in to SMS notifications, we collect and store your mobile phone number to send you text messages about your orders, deliveries, and account activity. Your phone number is shared with our SMS service provider (Twilio) solely for the purpose of delivering messages. We do not sell or share your phone number with third parties for marketing purposes. You can opt out of SMS notifications at any time by replying STOP to any message or updating your notification preferences. For more information, see our SMS Policy.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at contact@preppable.app.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.

We use the following types of cookies:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors use our website
  • Preference cookies: Remember your settings and preferences

7. Children's Privacy

Our service is not directed to children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@preppable.app

Website: https://preppable.app