SMS Policy

Preppable ("we," "us," or "our") provides SMS text messaging services to keep you informed about your meal subscriptions, orders, and account activity. This SMS Policy explains how we use SMS messaging, your rights, and how to manage your preferences.

By providing your mobile phone number and opting in to SMS notifications, you consent to receive text messages from Preppable. Consent is not a condition of purchase—you can use our services without enabling SMS notifications.

You can opt in through:

• Your account notification preferences
• During sign-up or onboarding
• By texting START to our SMS number

We may send you SMS messages for the following purposes:

• Order Notifications: Order confirmations, delivery updates, and meal preparation alerts
• Subscription Management: Upcoming deliveries, plan changes, and renewal reminders
• Account Security: Verification codes and security alerts
• Payment Reminders: Payment due dates and failed payment notifications
• Customer Service: Responses to your support requests

Message frequency varies based on your subscription activity. Typical users receive 2-8 messages per month. During peak periods (e.g., order delivery days), you may receive additional messages.

You can opt out of SMS messages at any time by:

• Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS message
• Updating your notification preferences in your account settings
• Contacting our support team

After opting out, you will receive one final confirmation message. You can opt back in at any time by texting START or YES or updating your account preferences.

For help with SMS messages, text HELP or INFO to our SMS number, or contact us at:

• Email: support@preppable.app
• Phone: (201) 238-8587
• Address: 66 Hudson St #201, Hoboken, NJ 07302

Message and data rates may apply based on your mobile carrier plan. Preppable does not charge for SMS messages, but your carrier may charge for text messages and data usage. Contact your carrier for details about your plan.

Our SMS service is available on major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and others. Carrier availability is not guaranteed and may change.

Your mobile phone number and SMS preferences are stored securely and used only for the purposes described in this policy. We do not sell or share your phone number with third parties for marketing purposes. For more information, see our Privacy Policy.

If you experience any issues with our SMS service or wish to file a complaint, please contact us immediately at support@preppable.app or (201) 238-8587. We take all concerns seriously and will work to resolve them promptly.

Preppable's SMS messaging program complies with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and Mobile Marketing Association (MMA) Consumer Best Practices Guidelines. Our SMS service uses A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging for reliable, compliant communications.

If you have questions about this SMS Policy, please contact us:

• Email: support@preppable.app
• Phone: (201) 238-8587
• Address: 66 Hudson St #201, Hoboken, NJ 07302
• Website: preppable.app